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Frequently Asked Questions

Frequently Asked Questions

You can apply in two convenient ways:

  • Click the "Apply Now" button at the top of our website, or

  • Visit the Floorplans page and apply directly from an available apartment listing.

Before starting your application, we recommend reviewing our Rental Criteria to ensure you meet the qualifications at The Camelot.

The application approval process typically takes 7 to 10 business days. This timeframe allows us to review your application and verify eligibility requirements carefully. We appreciate your patience and will keep you updated throughout the process.

We do not offer short-term lease options. All of our leases are for a standard 12-month term. If you have any questions about our leasing policies, please feel free to reach out to the leasing office.

Yes, parking is available at The Camelot. 

We offer two convenient parking locations:

  • Underground parking, located near the main entrance of the building.

  • A second covered parking area off Arnowald Way.

Guest parking is also available in designated areas. If you have specific parking needs or questions, please don’t hesitate to contact our leasing office for more details.

Yes, Camelot Apartments is a pet-friendly community! We welcome pets, but certain restrictions and fees may apply. For full details, we recommend visiting our Amenities page. You’ll find our complete pet policy, including any associated fees, listed at the bottom of the page. If you have any questions, feel free to contact our leasing office. We're happy to help!

Before your move-in, our team will thoroughly inspect and professionally clean your apartment. We ensure that all appliances are working properly, maintenance issues are resolved, and that the space is clean, safe, and ready for you to settle in comfortably. Fresh paint and cleaning are also completed as needed. Our goal is to provide a welcoming, move-in-ready home from day one.

You can pay your rent easily online through our resident portal, RentCafe. Simply log in to your account on The Camelot website, navigate to the rent payment section, and follow the prompts to submit your payment securely. If you haven’t set up an account yet, you can create one on the portal to get started.

Yes, we have a dedicated maintenance team that serves the Hartford and West Hartford area, including the Camelot.

Our team circulates within this region and is available to handle both routine repairs and emergencies. We aim to respond to maintenance requests promptly to keep your home safe and comfortable. For after-hours issues, we also provide 24/7 on-call maintenance support.

If something in your home needs repair, you can submit a maintenance request through our online resident portal, RentCafe. To access the portal, simply visit our Camelot website and log in to your account. For urgent issues outside of regular office hours, we also provide 24/7 emergency maintenance support. Our team is here to ensure repairs are handled quickly and efficiently.

No, you do not need to be present for a service technician to complete a maintenance request. When submitting your request through the RentCafe portal, you can give permission for our maintenance team to enter your apartment. If you prefer to be home during the repair, you can indicate that in your request and we’ll do our best to coordinate a time that works for you.

Subletting is not permitted at The Camelot. All residents must be listed on the lease agreement, and any changes or additions require prior approval from the leasing office. If you have questions about your lease terms, please refer to your lease agreement or contact the leasing office for more information.

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